سياسة الاستبدال والاسترجاع

Return and exchange These conditions are set to protect you and clarify the method and rules of Olga store regarding return and exchange: Regarding returns, we regret to inform you that cosmetic products are not eligible for return and exchange except in the following cases: when the customer receives the product and there is an error in the type of product sent, the customer will be compensated either with the value of the product or by sending the correct product if available, at the store's expense. The customer must verify and review the purchase invoice and match it with the products received from the store before using them and opening the product's seal. If the product has been used and the original seal is broken, the customer will not be compensated, according to global policies for selling perfumes and cosmetic products. If there is any defect in the product or if the customer receives the wrong product from Olga store, we will compensate the customer by having the customer return the incorrect product, and we will either refund the amount to the same account or credit card used for the purchase or deliver the correct goods according to the invoice free of charge. If a product is to be returned, it must be within 7 days from the date of receipt, with the invoice, and the product must be in its original condition and the perfume unopened (with the original seal). No other products will be accepted, and the customer bears the return shipping costs. No return will be accepted for any product that has been used, opened, or received in an unoriginal condition. If the customer wants to exchange the product without a defect and the perfume is unopened (with the original seal), the store is not responsible for paying the shipping costs for the return, and the customer will bear the costs of shipping the replacement item and the return fee for the product to the store. If the order has been shipped to the customer and the customer wishes to cancel the order and recover the amount while the order is on its way and has not yet been received, the customer bears the return shipping costs, and the shipping fee will be deducted from the total order amount. The amount will be refunded to the customer’s account after receiving the shipment from the shipping company within a maximum of 15 days from the date of receipt. The customer will be notified if there is a delay in receiving and delivering the order to the shipping company for more than 15 days. The customer has the option to agree or refuse the delay and to get a refund. For your safety, Olga store does not allow the return or exchange of its products, except in the following cases: products that arrive damaged or leaking, or a different product than ordered. To return the damaged/defective product or the wrongly sent product, we are happy to communicate with customer service via WhatsApp at: http://wa.me/966551245464 or send an email with the shipment number to [email protected]. The product must be in the same condition as received, with no changes in appearance or form, and unused. We aim to satisfy you, so the return/exchange process may take up to 10 working days from the date of receiving the product. The amount for the damaged/defective product will be refunded after it arrives and its condition is verified.